|Cyclocrossworld and Roadbikeworld accept returns within 60 days of the original purchase date. Returned items must be unused and unopened and in the original packaging to be eligible for refund or exchange. Returned items not in meeting these criteria will be refused and refunds will not be authorized. Refunds will only be issued upon receipt of returned items and verification that they meet return criteria. All returns must be accompanied by the original order invoice with RMA authorization code to be accepted and processed.
Absolutely no returns of mounted or glued tubular tires will be accepted. Absolutely no returns of nutrition products will be accepted, regardless of whether or not they have been opened.
Cyclocrossworld and Roadbikeworld will refund shipping charges on orders shipped in error or orders that have a valid warranty claim. Return shipping costs on returns for reasons other than defective product or shipments in error will be the responsibility of the customer. Returns outside of the 60 day return period will not be accepted.
Cyclocrossworld and Roadbikeworld will process any warranty claims with the manufacturer for you. Please treat your warranty claim as if it were a return and follow the RMA process. Warranty claims will be evaluated by the Cyclocrossworld and Roadbikeworld staff to verify the warranty claim. If covered under warranty, items may be replaced or repaired at the manufacturer's discretion. All warranty returns must be accompanied by the original order invoice.
To process a return, please log into your account and select the order containing the products which you would like to return. Clink the "Add New RMA" button and be sure to include as much information about the nature of your return as possible. Please include your reason for returning the item, the number of each item that you are returning, and any specific issues the item may have. Once submitted, our customer service department will process your Return Merchandise Authorization request as soon as possible. You should receive a confirmation email shortly after submitting your RMA request.